The Consumer Protection Act, which came into force in 2011, has no mandatory implications for sustainability reporting, but covers the ‘right to disclosure and information’. By considering GRI’s Product Responsibility Performance Indicators for issues such as customer health and safety, product labelling, marketing communications and customer privacy, companies have an available framework to report how they deal with these aspects addressed in the Act. The Act aims to promote consumer activism by making provision for the accreditation of consumer groups tasked with lodging complaints on behalf of consumers, as well as making available support for activities, such as consumer advice, education, publications, research and alternative dispute resolution through mediation or conciliation.
Industry sectors covered by the instrument
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Type of instrument
Mandatory or voluntary
The geographical scope